**** We are a pick up Warehouse and we are not responsible for our customers retrieving their purchases. Once purchased, Crystal Citi LLC (and its affiliates) do not offer Refunds and you (the customer) are solely responsible for making an appointment to pick up your merchandise.  We offer contact information for third party delivery companies but we are not responsible nor do we have anything to do with costs associated with any 3rd party delivery entities. Please make prior arrangements for pick up of your purchases before buying anything online.  We truly appreciate your business and will continue to try and satisfy your event needs.  Thank you for your continued patronage. *********